Our support services are designed for either customers who don’t have an expert in-house IT support function, or those that wish to compliment their existing teams. Above all, we recognize that supporting people is as important as supporting computers.

Being organized as a competences matrix we are constantly looking to any on-site intervention as a knowledge-projection. We aim to provide not only the response on time but the right response. We commit ourselves into delivering fast response time. We formally commit this through our 3 hours maximum on-site response time.*

RODAX Management’s support services manage day-to-day IT&C systems, provide long-term advice regarding IT-related business issues, proactively prevent occurring issues and deliver exceptional value.

We deliver quality support services, based on our core competences and experience:

  • All calls are answered by qualified Service Desk engineers.
  • Our CRM puts critical client information at the fingertips of every engineer dealing with a client problem.
  • We ensure that the right engineer is allocated to each specific task
  • We focus on customer-satisfaction, not just technology.
  • We provide a flexible service offering - tailored exactly to your business needs
  • We strive on competitive prices, delivering value for any customer
  • We provide premium-care infrastructure services
  • We integrate a broad range of complementary services and expert partners to meet all the demands of dynamic businesses.

* Bucharest and Metropolitan area

We provide a flexible service offering - tailored exactly to your business needs

Some clients opt for an All Inclusive contract, in which monthly fees are fixed. Others opt for Variable Rate agreements, where fees vary according to demand and usage – being an “on-request” type of agreement.

Others retain us to augment an in-house IT function via our Complementary Service model.

Beyond this, we tailor individual support agreements to suit individual clients and their organizational requirements.

Some customers opt for regular on-site visits included (pre-emptive maintenance). Other customers preffer dealing with a time-and-material approach.

Some clients (with their own in-house IT resource) use RODAX to deliver first-line user support, escalating calls to an internal team, designed to deal with issues that cannot be resolved via an initial call.

Overall, we aim for flexibility.

We provide premium-care infrastructure services

RODAX Management has the people and the technology to ensure that your core infrastructure remains an asset you can rely on to deliver business value. Your IT infrastructure is the framework that allows your organization to function.

Whether your business is spread across multiple sites, or concentrated in a single area of activity, in today's technology dependent economy, very little business can be transacted if your IT infrastructure fails.

We offer a combination of pre-emptive monitoring, reactive monitoring and rapid problem resolution. Outside the network, RODAX Management supports and manages connectivity, security and remote access needs and issues.

You can depend on us to keep your infrastructure up and running, and to deal with problems quickly and effectively:

  • We have a large pool of highly competent and well trained engineers with expertise in a broad range of technologies.
  • We have extensive experience of managing and supporting core Microsoft® and open-source platforms, whether running on single server or redundant, high availability environments.
  • As part of our process, we look beyond individual incidents, seeking opportunities to prevent recurrence.
  • We provide clear and transparent reports on all aspects of our work. These include reporting upon the time taken to resolve issues.
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